AI Conversational Assisted Follow Ups Undergoing Maintence

Incident Report for SendSmart

Resolved

This incident has been resolved.

Posted Feb 20, 2024 - 06:08 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 19, 2024 - 08:59 PST

Identified

The AI system that assists with scheduling follow ups after a conversation has begun with customers is being updated today and may not perform as expected. Please use with caution.

Posted Feb 19, 2024 - 08:59 PST

This incident affected: AI Conversation Assist.