Completed -
Maintenance completed.
Jan 18, 17:49 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 17:11 PST
Scheduled -
We will be doing routine maintenance. The system may be unavailable for short periods of time. We apologize for any inconvenience.
Jan 18, 17:10 PST
Completed -
The conversational AI problem is resolved.
Jan 16, 20:35 PST
Verifying -
We believe that the problem has been resolved -- AI messages should no longer be sent in accounts that do not want them. We apologize for the inconvenience. We are continuing to verify proper system operation.
Jan 16, 15:29 PST
Update -
The system is still sending some AI messages in accounts where it should not, our work to resolve this is ongoing. The system will be completely offline several more times today to restart servers. We apologize for any inconvenience.
Jan 16, 15:09 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:42 PST
Scheduled -
We are making updates to the conversational AI today and are aware of several instances where the AI has replied to a customer in accounts where the AI should only be suggesting replies and not sending them. We're investigating this actively and expect to have a resolution shortly.
Jan 16, 09:41 PST
Resolved -
This incident has been resolved.
Jan 7, 09:14 PST
Update -
We expect to have the system back online in under one hour.
Jan 7, 08:27 PST
Update -
One of our infrastructure providers (Digital Ocean) is having an outage. We're working with them to resolve the issue and expect to have a resolution shortly.
Jan 7, 07:26 PST
Update -
On of our infrastructure providers (Digital Ocean) is having an outage. We're working with them to resolve the issue and expect to have a resolution shortly.
Jan 7, 07:21 PST
Identified -
System is down temporarily, we're sorry for the inconvenience
Jan 7, 06:41 PST
Resolved -
This has been resolved.
Jan 7, 06:21 PST
Update -
Messages to/from customers are still being processed during this maintenance; we expect to have the system back online shortly.
Jan 7, 06:07 PST
Identified -
The system is temporarily offline for urgent maintenance
Jan 7, 05:37 PST